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Professional
Profile
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Innovative, with a proven ability to develop and
inspire user experience strategies that drive business objectives.
Respected leader, able to build motivated, innovative
teams to achieve the best combination of user experience and business
goals.
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Experience
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Paypal, San Jose, CA
Senior Design Manager, Consumer Experience
November 2005 to Present
Lead team that is redesigning the individual’s experience with PayPal. Projects include creation of new consumer facing products, including applications for use on social networking sites, mobile devices, as well as massive rethinking of personalized home, sign-up and checkout experiences.
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Yahoo!,
Sunnyvale, CA
Senior Design Manager, Communications and Communities
September 2001 to November 2003
- Led team of interaction and visual designers, usability researchers
and web developers responsible for innovative customer focused
product solutions.
- Products included Yahoo Messenger, Mail, Photos, Avatars, Groups
and Personals.
- Team contributed to a 50% increase in usage of Yahoo! Mail,
200% increase in usage of Yahoo! Mobile website. Major product and user
experience releases of dynamic community based products.
- Directed user experience aspect of international and national
business partnerships including the British Telecom VOIP Communicator
and Yahoo Messenger partnership.
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Amazon.com,
Seattle, WA
Acting Design Director
November 2000 to August 2001
Design Manager
November 1998 to January 2001
- Led, mentored and developed user experience team responsible
for global interaction including navigation, detail pages, purchase,
search and browse flows.
- Positive effect on revenue through streamlining of critical
customer flows. Redesigned Amazon.com’s purchase flow from
multiple pages to single page checkout.
- Invented 'The Page You Made,' which tracks the user behavior
and creates a page of related interests.
- Led user experience development in Auctions, zShops and the
Sothebys.amazon.com partnership. Developed Amazon.com’s
first set of seller and buyer tools.
Palazzo,
Seattle, WA
Art Director, October 1996 to April 1998
Print, web and multimedia for local, national and international clients.
Clients: Boeing Corporation, Microsoft, Valve/Sierra Online.
Color Associates Creative Group, Digital
Studios, St. Louis, MO
Art Director, October 1994 to August 1996
Visual identity for national and international tradeshows and exhibits.
Clients: Koss, Tellabs International, Southwestern Bell, Symantec
Corporation and Broderbund.
38 North,
St. Louis, MO
Art Director, January 1990 to October 1994
Print and multimedia for local and national clients.
Clients: Moog Automotive, EMC, Anheuser-Busch. |
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Education
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University
of Baltimore, School of Law, Baltimore, MD
Juris Doctor Candidate, 2004-2005, completed first year
University of Kansas,
Lawrence, KS
BFA, Visual Communication |
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